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Shipping & Returns

Return Authorization

To qualify for a return, the item(s) must be in the same condition as when sold, and in the original packaging as provided by PHP Specialists and/or manufacturers. All packing materials, accessories and documentation must be included. Kits and other items assembled after purchase must be disassembled and returned in PHP Specialists' original packaging. All returns will be inspected and products found to be non-conforming will be subject to a restocking fee of up to 15% at PHP Specialists' sole discretion. 

*If we did not ship the correct part that corresponds to your order you will not be charged a restocking fee.* 

Parts: All parts returns will be denied if the inspection team finds that the part has been mounted to a vehicle, and the part will be shipped back to customer and you will be charged with original sale price.

Wheels: All wheel returns will be denied if the inspection team finds that the wheel(s) have been mounted with tires, to a vehicle, or shows any other wear. If there are signs of wear, the item will be shipped back to the customer and you will be charged with original sale price.

Accessories: All accessory returns will be denied if the inspection team finds that the accessory has any signs of use or wear. The item will be shipped back to customer and you will be charged with original sale price.

Clothing: All clothing must be unworn, unwashed, and tags must still be intact. If the inspection team finds that any of these apply to the product when returned to PHP Specialists the item will be shipped back to the customer and you will be charged with original sale price. 

Credit Card Purchases: Refund will be issued back to credit card

PayPal Purchases: Refund will be issued back to PayPal users account

Discounts & Promotions: Refunded Value for each item returned will be reduced to reflect the value of any free gift or discount.

Tax: The appropriate tax amount by item will be included with your refund.