FREE SHIPPING on all MSS Adjustable Lowering Springs!

Terms & Conditions

Shipping & Delivery

At PHP Specialists, we strive to ship all in-stock orders within 1-2 business days of your order being placed. Some parts are provided by a 3rd party vendor, and for your convenience some items may be drop-shipped to you from a 3rd party vendor for faster shipping. If you need your order by a specific date, it is important to contact us by phone so that we may assist you. Any dates that are given are based on estimated time by shipping supplier. PHP Specialists does not guarantee ship dates as delivery times are subject to change. We only ship to customers within the contiguous US 48 states. All shipping times are based on our Monday through Friday business hours. Orders will not be shipped from our facility on Saturday or Sunday. Shipping charges are non-refundable. 

Backorders

Some items listed may be on backorder. If the item you purchased is on backorder, we will do our best to contact you in a timely manner with an estimated ship date for item(s) on backorder. Backorders are first come, first serve. Customers that paid first will receive their products first. If you have any questions or concerns regarding your order, or the availability of a product, please contact us for confirmation.

Incorrect Items

If your shipment does not contain the item(s) you ordered please contact PHP Specialists within 48 hours of delivery. Nothing can be done if more than 48 hours passes from time of delivery except in very special circumstances. Any issues regarding your item(s) delivery must be communicated with PHP Specialists within 48 hours or two business days. 

Website Shipping Charges

php-specialists.com's online store will estimate shipping costs to the best of it's ability using standard shipping company data bases and dimension data that is entered for each product.Some products are drop-shipped from a 3rd party vendor which means all shipping costs are not final when an order is placed. Once final package dimensions are calculated from the actual physical shipment, then and only then are shipping costs finalized. Customers are responsible for paying the full cost of shipping and delivery, not PHP Specialists. Should additional funds be required to ship the final, actual, physical package, those will need to be collected before the package can be shipped. All php-specialists.com shipping prices charged and quoted on web orders are only estimates, the customer is responsible for paying all delivery costs for orders.

Returns

PHP Specialists will accept all unused item(s). To qualify for a return, the item(s) must be in the same condition as when sold, and in the original packaging as provided by PHP Specialists and/or manufacturers. All packing materials, accessories and documentation must be included. Kits and other items assembled after purchase must be disassembled and returned in PHP Specialists' original packaging. All returns will be inspected by PHP Specialists. If item(s) show signs of use/wear, then it will be shipped back to buyer and funds will not be returned to buyer. Product must be returned within 30 days of purchase date. 

Refused Packages

Any orders that are returned to PHP Specialists as refused by receiver or non-deliverable will be subject to a return handling fee and will be processed as a return in compliance with our standard return policy, including a 15% restocking fee. 

Damaged Items

If you receive an item that is damaged, please notify the delivery company within 12 hours (for FedEx call 1-800-GO-FEDEX, for UPS call 1-800-PICK-UPS, for USPS go to www.usps.com). Do not discard any of the box, shipping label, packing material, or broken items. The delivery company must pickup the damaged goods and provide you with a claim number. If more than 24 hours passes nothing can be done about a damaged delivered package.We are unable to send our replacement items until the claim is approved, or a payment is made for the 2nd shipment. We will issue a refund to your account promptly upon receiving reimbursement from the shipper.

Customer Service

If you have any questions, comments or concerns about anything, please do not hesitate to call. We are more than help in any way we can. 

Phone - 417-501-6989

email - parts@php-specialists.com

Mon. - Fri. 8am - 5pm (Central Time)

 Legal Notice

All equipment sold under the presumption that the purchaser will use it in accordance with applicable federal and any state laws in a manner that is safe and shall discontinue its use as conditions warrant. Equipment shall never be installed or used in a manner where it may interfere with safety or safety equipment.

Charge Dispute

At PHP Specialists we will do whatever we can (within reason) to aid and resolve any discrepancies or disputes, and you agree to contact us via our toll-free customer service line (417-501-6989) within 48 hours or two business days for any dispute. You also acknowledge and agree that you as the Authorized User or Cardholder will not initiate any chargeback or claim procedure with our merchant bank or your creditor without obtaining a special confirmation number from us to verify that you provided us with the opportunity to resolve the claim or dispute, even if we were unable to provide a solution. 

Refusal of Service

We reserve the right to refuse service to any customer for any reason. We will not accept being treated poorly. Yelling, swearing, threats, belittling, or name calling will be tolerated. This type of communication is not acceptable and our customer service team reserves the right to no longer engage in the conversation. This type of communication resolves nothing. At PHP Specialists it is our goal to provide the best customer service and treat our customers with a good attitude and respect. We only ask that you return the favor. 

Prop 65 Warning

WARNING: Products may contain a chemical known to the State of California to cause cancer, birth defects, or other reproductive harm. www.P65Warnings.ca.gov